TitleSenior Consultant - NOC & Service Mangement
Location
Department NameService Providers
Description
Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality". Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven but strive to ensure customer quality is delivered consistently and effective.

We are looking for a high caliber, multidimensional Senior Consultant(s) with the ability to evaluate, design, develop future plans and roadmaps, and support NOC migration, consolidation, and “green field” builds. The qualified candidate(s) will demonstrate an understanding of current NOC tools and capabilities, joining that technical knowledge to a strong process background with ITIL and ETOM. The qualified candidate(s) will directly engage with Windward Clients to review current NOC operations and executive plans for new NOC Operations, providing gap analysis, recommendations, and roadmaps for success. The qualified candidate(s) will bring their extensive expertise to these clients as an expert in all aspects of the operation center including both technical and process expertise to advise them on maximizing success.

Responsibilities:
  • Leading requirements gather workshops with key client stakeholders
  • Determining existing processes and practices and evaluating those against industry best practice
  • Future state recommendations and roadmap development and delivery
  • Process alignment, gap analysis, and recommendations
  • Current state tools assessment and discovery
  • Technical tools gap analysis, recommendations, and roadmap for consolidation/decommission/new capabilities
Qualifications:
  • 3 – 5 years ITIL and/or eTOM consulting experience
  • ITIL certification (min. foundation)
  • 5 – 7 years NOC architecture experience
  • Demonstrated familiarity with NOC operations and Tool sets (ticketing, monitoring, etc)
  • Multi-domain experience in at least 3 NOC applicable areas (Service Assurance, Monitoring, Ticketing, Automation, Analytics, Capacity, etc)
  • 7+ years IT consulting experience

Work Location: Herndon VA, Los Angeles CA

Travel Required: Yes
 

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.