TitleServiceNow Business Analyst
Department NameGovernment Solutions
Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality". Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effective.

Job Description:

We are seeking a Business Analyst with 5 years or more of Business Analysis, IT Operations, and Process Analysis and Design experience. This position will serve the United States Census Bureau (USCB), which supports the economic and political foundations of the U.S., provides a critical service to the Nation by overseeing the Decennial Census. As mandated by the Constitution, USCB will conduct the 2020 Census to obtain both population and housing information, and disseminate the results to the President, the States, and the American people. The Business Analyst will demonstrate deep knowledge of IT processes and frameworks (ITIL, SDLC, COBIT etc.), as well as SCRUM and agile implementation methods. They have experience writing and editing Process documentation and must be familiar with Knowledge Management. Driven self-starter who can drive to results with minimal guidance. Adapts existing methods and procedures to create alternative solutions to moderately complex problems. Uses own judgment to determine optimal solutions to recommend. They have a proven ability to work creatively and analytically in a problem-solving. Excellent communication (written and oral) and interpersonal skills are required.


The Business Analyst will be responsible for translating high-level business requirements into functional specifications for input into application activities. Additional responsibilities include the following:
  • Interact with subject matter experts, application development, implementation support and production support staff to define functional specifications that meet users requirements and are technically appropriate
  • Create and write stories based on analysis of business requirements
  • Test and validate stories were developed to business requirements
  • Assist in analysis and reporting of testing defects
  • Provide implementation and post implementation support
  • Coordinate and report on project progress and accomplishments 
  • Write knowledge articles and documentation that describes features and functionality for technical and business users
  • Bachelor degree in Information Technology or related field
  • Experience with ServiceNow
  • ITIL Foundation Certified. Intermediate certifications or ITIL Expert certification are a bonus
  • Driven self-starter
  • 2+ years' experience in IT process management/re-engineering initiatives
  • Experience in workflow analysis, design, and process re-engineering principles
  • Broad business and management knowledge
  • Knowledge of defect tracking tools
  • Understanding of IT concepts (Like Files/interfaces, structures, reports, UI, etc.)
  • Understanding of Verification & Validation Techniques (Testing & Reviews)
  • Analysis Techniques (Competitive & Benchmarking Analysis, Stakeholder Analysis, Cost Benefit Analysis, Gap Analysis, Feasibility Analysis, SWOT Analysis, SIPOC etc.)
  • Requirement Development (Elicitation Analysis, Documentation)
  • Requirements Management (Version Control, Traceability, Change Management)
  • Certified SCRUM Master a plus
Education Requirements: Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.

Work Locations:
  • Suitland, MD and off-site potential

Travel Required:
  • Yes, up to 25%

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status